WordCamp Utah Presentation

August 28th, 2010

I had the opportunity today to present at the WordCamp Utah event at the University of Utah.

WordCamp is a semi-regular event by and for the WordPress community. WordCamp is a great place for beginners to learn how to use the WordPress blogging software, and a great place for experienced bloggers to brush up on new tools and meet fellow bloggers.

It’s also a great way to meet Matt Mullenweg, the co-founder of WordPress, the world’s most popular blogging platform.

Today I have the thrill of meeting some of the great minds in our local online community, listening to Matt, and participating as a speaker myself; quite a thrill!

Here are my slides: Cary Snowden at WordCamp Utah 2010

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A Simple Writing Structure For Your Post

August 26th, 2010

For business bloggers who are just getting started and who don’t have a formal writing background, writing an article can be a daunting task. I am often asked ‘where do I begin?’ by new bloggers who know what they want to say, but who aren’t yet comfortable putting pencil to paper. So to speak.

I find that it helps to have a structural template standing by for those times when I’m having trouble getting my thoughts out in an organized manner. A structural format is an organized grouping of sections in a template form that will help you write the appropriate components at the appropriate times in order to lead your reader through the story in a way that is comprehensible. When you write in an organized way, your readers will better understand your point and are more likely to engage in your call to action.

The following structural template is a good one to get you started, and should help when you are stuck for what to write:

  • Topic: Start with your topic and write it down in headline form. Each word capitalized. This will be the title of your post. Be sure to add a keyword or geographic location for SEO purposes.
  • Introduction: Like introducing a friend at a party, set the reader’s understanding of your topic by giving a brief description. Make it exciting and try to appeal to the emotional level of your readers; don’t get technical at this point. Be aware of your reader’s level of knowledge and be careful not to talk down to them or over simplify. At the same time, you want to keep it simple, short and interesting.
  • Problem Statement: Create a sense of urgency or importance for your reader by discussing the typical problem you are addressing. This, of course, assumes that you are talking about a product feature or service point, and that it solves a particular problem. Explain the problem briefly so that your readers can connect with you around a common concern.
  • Solution: Now present the solution as provided by your product or service. Be clear and concise, you’ll be tempted to ramble on in this area, but this is the point at which you want to get straight to the point and keep it simple. Focus on the benefits to the customer, and avoid getting bogged down in technical detail.
  • Details: Toward the end of your post it is appropriate to delve into a few technical details. Bare in mind that this is where you will probably lose some readers, so keep this as brief as possible, and extremely relevant. Use this section to explain how your product works, or how to use your product. Get into some detail, but keep it short.
  • Summary: Wrap it up. Tie your solution to the problem and restate the solution in the shortest terms possible. Make a clean getaway and allow your readers to finish off on an up-beat.
  • Call to action: Always present your readers with a next step. Invite them to contact you for more information at the very least, but try to make your call to action more compelling. Give them a reason to engage, or a link to another section of your blog for more information or a place to engage.

There are, of course, as many ways to write a post as there are people. And there is really no ‘right or wrong’ way to do it. You could easily adopt a standard letter-writing structure, or a short-story format. However, when writing for a business purpose online, I find it helps to stick with a standard and basic structure, especially when getting started.

If you would really just rather I read this post to you, subscribe to my weekly Business Blogger Tips Podcast on iTunes!

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Linking Your Billboard To Your Home

August 5th, 2010

I was talking with a blogger last week about her site structure and she revealed that her blog was on a separate domain from her main website. Thinking this is quite common, I determined to spend a few minutes talking about the best ways to link these sites together.

For starters, it’s important to realize that this is not the optimal setup for a business site. If you have the choice, it will be better to build your site and your blog on the same domain. Nevertheless; if you have two separate domains, you are not too far off from an otherwise sound structure. You’ll just have to think about it a little differently.

Think of it this way: If you have your blog and business site on a single domain, your job is much like inviting people over to your house. There’s only one place to get to, and they can browse around once they are there. There are different rooms in your house, each used for different activities, yet they are all under one roof and considered a single destination. So it’s easy to have visitors go from one room to another once they have gone to the trouble to get there in the first place.

If you have your blog on a separate domain, it’s as if you have put a billboard out on the freeway. You’ve created an advertisement that helps lead people to your ‘house’, but because it’s in a separate place, there needs to be some instruction or direction on how to get from the billboard to your house.

In the case of our business blog, the best way to do this is with a link. Of course.

So here are some rules of thumb and a few best practices you can put to work for you.

First, think of your traffic flow and make a planned determination of where you want your visitors to go when they travel from your blog to your site. This can and should be multiple destinations. For instance you may want visitors to go to a catalog page if they are looking for a variety of product colors, or you may want them to go to a comparison page if you are showing off some features. You may have a support page where people can find answers to their questions about your business, or you may want them to have easy access to contact information.

The important thing is to understand your destinations, and have a plan for when and why you should link to any given page.

Link from every post in your blog to your home site. At least once, but to no more than about three pages, and not to the same page for more than one link in a given post. This is especially necessary if your blog is on a separate domain. Some bloggers take advantage of the ease and convenience of a blogroll to take care of links, but these are quickly regarded as ‘static’, and lose their effectiveness pretty quickly with regard to the search engines (which is not to say that it might be convenient for your readers, so don’t abandon this practice all together).

Here’s an example: In a post containing between 250 to 500 words it is appropriate to have 2-5 links to your home site. Each of these links should be assigned to a different, but similar keyword or phrase in your post. It is appropriate to link different words to the same page, but in best practice you should avoid linking more than 2-3 times to the same page from any given post.

Link from keywords and specific phrases. Don’t link from phrases like ‘click here’, because those links will be ignored by the search engines when it comes to indexing your relevance in a search request (in other words; no one searches for the term ‘click here’, so don’t use it).

The most effective links on your blog will be those which are continuously embedded in your content, so link from every post to an appropriate page so that your customers, and the search engines, can get from your billboard to your house in as few steps as possible.

If you would really just rather I read this post to you, subscribe to my weekly Business Blogger Tips Podcast on iTunes!

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Interview With Mario Armstrong of Sirius|XM Radio

July 27th, 2010

I was featured today on The Mario Armstrong Show with Mario Armstrong talking about business blogging.

We talked for a few minutes about small business and the importance of business blogging. Mario asked a few questions of me relating to how or why bloggers fail, and asked me to follow up after a short break with the answer to his question of why a business that already has a website should add a blog to the mix.

Here’s the interview; I look forward to following up with Mario again in the future. Here’s my last interview with Mario.

Don’t forget to subscribe to my weekly Business Blogger Tips Podcast on iTunes!

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How To Add A Post To WordPress 3

July 27th, 2010

Now you’re probably anxious to get some content into your site, so let’s look at how to Add a Post.

The first thing I’m going to do is login. I’ve already covered how to login to WordPress 3 in a previous video, so I’ll assume you are starting from your WordPress Dashboard.

Once you are in your WordPress Dashboard, there are a couple of ways to start a new post. At the top is a handy button that says ‘New Post’. Clicking this will open a new post window and you are ready to begin adding your content. Note that this button is contextual, so depending on where you are in the WordPress Control Panel, this button may say something different. You can always get to ‘New Post’ by clicking on the arrow and finding ‘New Post’ in the dropdown menu.

You can also start a new post by clicking ‘Posts’ on the left navigation and then clicking ‘Add New’ in the sub menu that appears below the ‘Posts’ heading.

I am now in the ‘Add New Post’ window and am ready to add my content. I’ll keep it simple on this time through and show you some advanced features later on.

The first thing I’ll do is add the title of my post here in the box at the top. I am calling this post ‘Latest Post On Top’.

Next, I’ll add the body of my post in the text box just below the title. You can type your post in here from scratch, or simply copy and paste from your favorite word processor.

Note that you can open what WordPress calls ‘The Kitchen Sink’ by clicking this button in the tool bar that has all the little squares on it. The Kitchen Sink includes import tools for pasting plain text or from Microsoft Word™. The import tools are important to use, especially when pasting from Microsoft Word because they will interpret a lot of hidden code that is included in your text and thereby avoiding a formatting nightmare.

I’m going to import from a text file, so I’ll use the text import button to show you how it works; I’ll click the button in the toolbar that has the clipboard and the ‘t’ on it, paste my text into the resulting window, and then click ‘Insert’. This is the safest way to import text into your post.

For the most part, we are finished. However there are two other things you should do with every post, so I’ll show those to you now as part of this lesson.

On the right you have two sections of the Post window; one called Categories, and the other called Post Tags.

Categories are important to assign because they will help you keep your site organized, and can be helpful to your readers as they navigate your content. I recommend assigning a Category to every post. Simply select from one of your preset Categories, or add a new Category here at the bottom of the Category box.

The other thing you should do for every post is add Post Tags. Post Tags are another way to organize your content, and are a helpful tool for your readers as well as an important way to let the search engines know what your key topics are for each post. Simply type a few keywords from your post into this box, separating them with a comma, and then select ‘Add’.

At any point in this process I can save my work as a draft by clicking the ‘Save Draft’ button here at the top of the form. When I ‘Save Draft’, I am saving my work into the Control Panel. After I ‘Save Draft’, I can walk away from my computer or even log out of my WordPress Control Panel and my draft will be saved and ready for me when I come back to work on it.

Content doesn’t go live to your blog until you select the ‘Publish’ button, here on the right. Once I select ‘Publish’, my post will be saved and will appear on my blog for everyone to see.

There are some advanced features to learn after this, but this is the basics of how to publish a new post to your WordPress blog.

Don’t forget to subscribe to my weekly Business Blogger Tips Podcast on iTunes!

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Utah Blogger Alert: WordCamp Coming to Town!

July 23rd, 2010

If you are a WordPress blogger in Utah consider attending WordCamp.

WordCamp Utah 2010 will be held August 28th at University of Utah, in the Skaggs Biology Building.  This is a great opportunity to spend a day with local WordPress developers, users, and fans of all kinds! Presentations will cover a range of topics, with two tracks running throughout the day.

Just getting started or looking for a little help with your WordPress questions?  They’ll have a Genius Bar where you get some help.  Already a WordPress whiz?  Volunteer at the Genius Bar!  Contact WordCamp to Volunteer and they’ll get you on the list.

And finally, at WordCamp Utah 2010 we’ll get an answer to that question we’ve always wondered about, Will WordPress Blend? Tom Dickson of Blendtec will be one of the speakers this year, promising some entertaining insights into corporate blogging and, if we’re lucky; he’ll throw something in the blender for us.

If you are interested in sponsoring, presenting, or helping make everything run smoothly please let them know. WordCamp is looking for help with video recording in both rooms so if you know someone who can help in that area they’d really like to hear from you.

Register For WordCamp Utah 2010 for only $20.

Follow the news on Twitter at using hashtag: #WCUT

See you there!

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Mixing Business and Pleasure on Your Business Blog

July 23rd, 2010

Mixing our personal lives with our business objectives can add an element of personality to our business blog, but it can also detract from our business objectives. While adding personality to your blog is one of the best ways to generate charisma for your products, the question is how much of what is appropriate.

As business bloggers, we know we should have a particular emphasis on our products and services, but that can make for a pretty sterile and impersonal blog. We also realize that our personality needs to extend to our social networks in a way that allows people to connect with us as a personal ‘friend’. A human being. Nevertheless, it’s important to keep things in a professional framework so that we don’t sacrifice credibility or create barriers.

I’ve been paying attention to a handful of bloggers and social media marketers and have assembled the following recommendations based on some widespread observations:

1. Subjects to avoid. There are just some things you shouldn’t talk about in your blog, or even in your social networks. Avoid three specific subjects: religion, politics, and intimate relationships. There is no quicker way to divide or turn away your audience than to proselytize your faith, denounce a political position, or publicly share intimate pillow talk between a lover. Certainly there will always be supporters or adoring listeners-in, but rest assured there are an equal or greater number of people who are simply turned off. Keep this stuff for your personal accounts and avoid them like the plague for your online business presence.

2. Be personable, but not personal. When you are ‘personable’, you are allowing your own personality to shine through in your explanations of your products and descriptions of your services. Share your thoughts and experiences in light of your professional life, but be careful not to focus your message to a specific person or get too ‘personal’. For instance, we’d love to hear how you have used that product to improve your own life, or that your business has you traveling in an exotic place. But we don’t need to watch as you send personal messages to your ‘sweet pookey pookums’ or listen in on your public pillow talk with your lover; it’s just not very professional.

3. Stay on message. It’s easy to wander and suddenly find yourself taking about your car or your summer vacation. I just took mine and it’s really been on my mind this week; the restaurants, the architecture, the people I met… But I digress. A business blog is not the place to dilute your objectives with peripheral information; start a personal blog for those things and keep your eye on the ball when writing about your products and services.

4. Widen your audience. In a considered sales process, your business blog represents an early-stage communications tool and should be targeting your widest audience possible. You are working on your business brand and digital reputation at this stage and shouldn’t be too focused on a specific segment of your total audience. Think of your blog in the same light as a television commercial: there is the possibility that anyone could see it, so your message should be more universally appealing, emphasize branding, and more emotionally interesting rather than specific and technical. When you add personal pleasure to your content you’ll find that you’ll raise interest but for a far fewer number of people.

So there you have it: Be careful when mixing your personal pleasure into your business blogging; it can make things more fun for you, but you may be limiting your reach and turning people away who might otherwise become your customer.

Don’t forget to subscribe to my weekly Business Blogger Tips Podcast on iTunes!

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Google on the Real Life Social Network

July 7th, 2010

Paul Adams, who works at Google, recently published a very comprehensive look at social networking and presented some thoughts that will be important to understand as we work to understand how social networks are organized, and how we can take advantage of them to improve our relationships and market our businesses online.

It’s pretty lengthy, but the slides presented below are a must-see for anyone serious about marketing with social networks. Most importantly, this will give you a top-level understanding of social networking and how Google may be changing the face of social interactions online.

I look forward to hearing your comments…

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Link Formatting Dos and Don’ts

June 24th, 2010

Linking is one of the most inherent components of the Internet, and a foundation in business blogging. A solid network of links will help strengthen your content and, when done right, will show the search engines that your content is rich and relevant.

There are three kinds of links I want to address this week:

1. Incoming Links are the links that point to your site from other sites;
2. Outgoing Links are the links you create that lead to other sites;
3. Internal Links are the links you create that point to other pages on your site.

Incoming links from other sites are a strong indication of your site’s popularity, and help spread the word as well as improve your search rank. Obtaining incoming links has become an industry gold rush and there are many companies out there working to arrange link exchanges wherein ‘they will provide a link to your page if you provide one to theirs’. Avoid these; they are not always relevant and Google warns against this practice saying ‘It is not only the number of links you have pointing to your site that matters, but also the quality and relevance of those links.’

The best ways to obtain quality incoming links is to:

  1. Publish great content that compels your readers to share;
  2. repost links to your social networks such as Facebook and Twitter;
  3. distribute news and announcements, including links, to appropriate news sites; and
  4. participate in relevant discussion forums that allow you to post your URLs.

Outgoing links are also a ‘quality first’ endeavor. Think of these links as you do your personal reputation. Consider how the people you hang out with influence your own reputation; if you are hanging with a ‘bad crowd’ you’ll be considered to be ‘one of them’ by other observers. If you hang with the science club and play with the chess club in your spare time, people might think you’re smart.

Your outgoing links are essentially ‘the people you hang out with’, and will influence your online reputation. When creating outgoing links, consider these three guidelines:

  1. always link to sites that are relevant, or in other words are talking about the same things you are, or are extending the same conversation or providing related reference material. Linking to a site that is not relevant to yours is like shouting ‘peanut butter’ in the middle of a conversation about waterskiing – it is distracting and disruptive, and will be seen as negative by your readers and the search engines;
  2. try to link to credible sites that are ranked higher than you are. For instance this might be an article about hyperlinks in Wikipedia, or a link to an article about link exchanges on an established news site such as CNN.com. Always work to link to sites that will improve your online reputation and lend more credibility back to you, either by their established presence or by their page rank;
  3. link to other sites from relevant keywords. This will help your readers understand the purpose for the link, and gives the search engines a starting point to measure relevance.

Internal links are a great way to strengthen your content. Any time you can relate one post to another it’s a good idea. Linking from a new article to a previous post that provides additional background will give your readers a more comprehensive experience while they are on your site, and gives the search engines a network of links to substantiate relevance within your content.

Internal links are one of the big reasons it’s important to understand how to come up with differing topics while staying on focus; the more you can connect your content, the stronger it will be for your readers and the search engines.

Finally, I want to discuss a few technical tips for creating links on your business blog. I have come up with the following guidelines that will help you get more mileage out of your links:

  1. Keep the links on a given page to a reasonable number‘ says the Google Webmaster Guidelines. While there is no definitive number of links to restrict to for any given page, you won’t go wrong to keep the links to a minimum. A good rule of thumb is to limit yourself to one link for every 200 words. Of course there are often reasons to add more, and this won’t hurt if you are making sure they are relevant and unique.
  2. Make each link in a given post unique. Avoid linking to the same page from the same keyword more than once. Your readers will be able to spot the link easily in your text, and the search engines don’t need to be told more than once about a link to another page from a specific keyword. Duplicate links are unnecessary, and will be penalized by the search engines. However it is appropriate to link to the same page from different keywords within your post; this reinforces relevance within your site and demonstrates to your readers that the other page contains additional relevant content.
  3. Be complete with your linking structure. Take the extra minute to add an appropriate title to your link, and to identify whether to open the link in a new window or the same window. Search engines look at link titles and tags to measure relevance, and this is a great way to add a little SEO boost to your pages. My rule of thumb when opening links is to open a new window when I am leaving the site, and to open the link in the same window when they are linking to another page on my site.
  4. Finally; make sure your links are going to stable, lasting pages. Dead links are a detriment to your site and you’ll want to check around occasionally to make sure all your links are still connected to the right pages. If you find a dead link, remove it immediately or redirect it to an appropriate page.

Formatting links may seem like a daunting task, but it is very important to the structure of your site and critical to your SEO. Take a little extra time to make sure your links are formatted correctly and that you are keeping them relevant and reasonable.

Don’t forget to subscribe to my weekly Business Blogger Tips Podcast on iTunes!

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